Refund Policy

Last updated 30 September 2026.

This policy covers payments for the OwnershipTrace Premium subscription (USD 20 per month plus applicable taxes). It forms part of the Terms of Service.

OwnershipTrace is operated by Better Future Company, Doktor Willesvej 3, 2650 Hvidovre, Denmark (registration number 30877381). Contact: info@ownershiptrace.com, or the feedback button in the bottom-right corner of the site.

Refunds are issued by Paddle to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

First payment

If Premium is not what you expected, ask for a refund within 14 days of your first payment and we will refund it in full, no questions asked. Access ends when the refund is issued. This covers the 14-day right of withdrawal that consumers in the European Union have for services bought online; by subscribing you ask us to start the service immediately, and the refund window applies regardless.

Renewals

Renewals are charged automatically at the start of each billing period. To avoid a renewal, cancel from the Account page before the renewal date shown there; you keep access until the period ends. Renewal payments are not refunded, except where the law requires it or where a fault on our side prevented you from using the service for a substantial part of the period. If you believe a renewal was charged in error, contact us within 7 days of the charge and we will look at it.

Account deletion

Deleting your account cancels the subscription immediately. The current period is not refunded unless it falls within the first-payment window above.

How to ask

Email info@ownershiptrace.com from the address on your account, or use the feedback button, and mention the email address you subscribed with. You can also contact Paddle directly using the details on your receipt.